COVID-19 Coronavirus Customer Update – Business Update

25th March 2020



We want to play our part in helping the country overcome this crisis and are committed to positive actions to support colleagues and customers in this collective effort. As promised yesterday we are writing to update all of our stakeholders on our position in this rapidly changing environment.

Following the Prime Minister’s announcement on Monday evening [23rd March] we took the decision to close our offices and manufacturing facilities while we sought urgent clarification from the UK Government about how we should operate our business within the Government guidelines. The Government’s current advice is that construction and manufacturing sites, and supporting distribution businesses should remain open, if work can be undertaken in a safe and responsible manner.

Yesterday we fully implemented our remote working plan. Our office based staff (sales, estimating, design, technical and business support functions) are all operating remotely, and remain contactable via the usual channels. Please note that all offices remain closed to the public.

Roofspace is both a manufacturer and installer, and so our responsibility is to ensure the safety of our teams, both when on our own sites, and when installing our systems. While we believe that manufacture and delivery can be undertaken safely under robust hygiene practices, the installation on site of our systems requires teams to work collaboratively to be effective and safe, especially when working at height. We feel that at present are unable to ensure that public health guidelines can be met, and so have taken the difficult decision to suspend our installation service at this time.

We will resume installation when we can in a safe and responsible manner, and so will contact each site individually to discuss their needs during this period and how we can best support them.

All of these actions are designed to limit the risk to the health and wellbeing of our colleagues’, that of our contractor partners, and to ensure we are operating as a responsible member of the vital construction supply chain. We trust that all our subcontractors and suppliers are equally committed to following the demands of the Government in its fight to control the spread of Covid-19. We like to thank you for your patience and understanding.

Through an extraordinary time, our colleagues have risen to the challenge and we are truly grateful for all their efforts and dedication.

Paul Terry
Managing Director Roofspace Solutions

Ross Baxter
Managing Director Off-Site Solutions

To view the PDF, click here